Services

Vintech Business Solutions Pvt Ltd, initially evolved as an Authorized service provider for Xerox India Limited in Chennai and continuing as a strong service partner with a consistent commitment to service deliveries expected by Xerox Corporation.

• Awarded as Best National Service provider by Xerox India Limited.
• Team of Service engineers besides professionally trained in the products, they are trained in soft skills like Customer Care Program, Personality Development Module, Self Managed Work Group (SMWG) etc., conducted by Xerox Corporation
• All service personnel are mobile and equipped with Cell phones, Laptops etc, for quick access to customers for the faster response and minimum Downtime in SLA

• Dedicated stores, Logistics facility to cater the supply of spares and consumables
• Dedicated call center to receive customer queries and complaints.
• All service process are effectively managed by customized software to have an online MIS for consistent improvement of performance
• SMWG work way in progress for committed, self empowered work force to achieve    greater results through innovative and creative ideas
• Attractive Service contract to cover your Xerox product Have “Piece of Mind” in using Xerox products to the optimum performance and life by availing our following service contracts

• ASA* (Annual Service Agreement) – Covers Labour services for a period of one Year
• SSMA* (Spares and Service Maintenance Agreement) – Covers Spares and Labour for a period of one Year
• FSMA* (Full Service Maintenance Agreement) – Covers Spares, Labour and Consumable for a specific period or volume whichever is earlier depending upon the type of product. Service charges are on Per copy/print basis billed on monthly billing cycle for the copy/print generated by the customer.

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